Terms of Use

Last updated: 5 August 2026

1) Acceptance

These Terms govern your use of the aesi mobile app, website, and related services (the “Services”). By creating an account, topping up store credit, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

2) What aesi Is (and Is Not)

aesi provides technology that lets participating businesses (each a “Merchant”) offer their own branded prepaid store credit and loyalty programme to their customers. aesi is the technology provider only. In every transaction, the Merchant is the principal and seller of the goods and services, and the Merchant is solely responsible for supplying them and for its own store credit and loyalty terms.

aesi acts as the Merchant’s technology agent. aesi does not sell goods or services to you, and aesi does not hold your money. When you top up, your payment is processed to the Merchant’s own payment account through the Merchant’s own payment processor; aesi never takes custody of, or holds, customer funds.

3) Topping Up Store Credit

A “top-up” is a prepayment to a specific Merchant for goods or services you may buy from that Merchant in the future. The sale of the store credit is concluded at the time of the top-up: you are paying the Merchant, and the Merchant credits your balance for use at its business.

Payment is taken by the Merchant’s payment processor. The Merchant, not aesi, is responsible for accepting the payment, for the price and description of what the credit can be used for, and for honouring the credit.

4) Nature of Store Credit

Store credit issued through the Services is closed-loop: it can be redeemed only with the Merchant that issued it, or with the specific group of businesses that Merchant states the credit is valid at. Store credit:

• is not electronic money;
• is not a bank deposit and is not protected by any deposit guarantee scheme;
• is not cash and carries no interest;
• cannot be cashed out, exchanged for cash, or transferred for use at another, unrelated business;
• can be spent only on goods and services offered by the issuing Merchant (or its stated group).

5) Loyalty Points

Loyalty points earned through the Services are a promotional benefit offered by the Merchant. Points:

• have no cash value and cannot be exchanged for cash;
• are Merchant-specific and can be earned and redeemed only with the issuing Merchant (or its stated group);
• are subject to the individual Merchant’s loyalty terms, which may include earning rates, redemption rules, caps, and expiry.

6) Validity and Expiry

Store credit and loyalty points may be subject to validity periods, expiry dates, or other conditions set by the issuing Merchant. Where such periods apply, the Merchant is responsible for making them clear to you. Please check the Merchant’s terms before topping up.

7) Where Your Credit and Points Are Held; Loss Risk

Your store credit balance and loyalty points are recorded on your device. This means that if your device is lost, stolen, reset, or wiped, or if the app is deleted, you may lose any unspent store credit and any accumulated points. aesi does not promise, and does not provide, any guaranteed method of recovering or restoring lost balances or points. Please keep your device secure and take this risk into account before topping up.

8) Refunds and Cancellation

Refunds relate only to purchased, unspent store credit and are made to the original payment method (refund-to-source). Refunds are funded and paid by the Merchant, not by aesi, in line with the Merchant’s refund policy and applicable UK consumer law.

Where you buy store credit at a distance (for example, a top-up made through the app) and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, you may have the right to cancel and obtain a refund of unspent credit within 14 days, subject to any lawful exceptions. Statutory rights that cannot be excluded are not affected by these Terms.

To request a refund or exercise a cancellation right, contact the Merchant, or contact us at contact@aesi.app and we will help route your request to the Merchant. The Merchant remains responsible for assessing and paying eligible refunds.

9) Acceptable Use

You agree to use the Services only for lawful purposes and not to: (a) use the Services fraudulently or to launder money or evade sanctions; (b) attempt to obtain store credit, points, or refunds you are not entitled to, including through duplicate accounts or manipulation; (c) interfere with the operation, security, or integrity of the Services; (d) infringe the rights of aesi, any Merchant, or any other person; or (e) reverse engineer or misuse the software except as permitted by law.

10) Third-Party Services

Top-ups are processed by Merchants’ own third-party payment processors, and the Services may integrate other third-party providers (for example, push-notification delivery). aesi does not control these providers and is not responsible for their acts or omissions. Their own terms and privacy notices apply to their processing.

11) Disclaimers; Limitation of Liability

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, aesi disclaims all implied warranties and is not liable for any indirect, incidental, special, or consequential loss, or for loss of data. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for your statutory rights as a consumer. Because the Merchant is the seller, your rights in respect of the goods, services, store credit, and loyalty points are against the relevant Merchant.

12) Privacy

Our Privacy Policy explains what personal data we process and why. By using the Services, you acknowledge that processing.

13) Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted, and we will update the “Last updated” date above. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

14) Governing Law

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales, and are subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not deprive you of any protection available under the mandatory consumer laws of your place of residence.

15) Contact

Questions about these Terms? Email contact@aesi.app.